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RemoteGenies | Legal Center

Privacy Policy

Updated: August 5, 2026

‍RemoteGenies, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of its users ("you," "your," "Client," or "Genie"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our platform and services.This Privacy Policy is the operative document governing our handling of your personal information. It should be read together with our Cookie Policy, which describes our use of cookies and similar technologies in detail, and our Terms of Service.

1. Information We Collect

‍1.1 Personal Information. When you register, purchase services, or interact with our platform, we may collect your name, email address, phone number, payment details, and other relevant details.

‍1.2 Transaction and Credit Information. We collect records of your purchases of platform credits, your credit balance and expiry, subscription plan details, task funding and escrow activity, and payouts. Payment card details are processed by our third-party payment processor and are not stored on our systems.

‍1.3 Usage Data. We collect information on how you use our platform, including device information, IP address, browser type, and interactions with our services.

‍1.4 Task and Communication Content. We collect the content of tasks you post, files you upload, and messages you exchange with other users through platform communication tools.

‍1.5 Cookies and Tracking Technologies. We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. While we do not traditionally sell personal data, third-party cookies may be used for advertising and marketing purposes, which under some regulations may be considered a "sale" of personal data. You may manage cookie preferences through your browser settings. For full details, see our Cookie Policy.

2. How We Use Your Information

‍2.1 To Provide Services. We use your data to process transactions, facilitate communication between Clients and freelancers ("Genies"), and manage your account.

‍2.2 To Improve Our Platform. We analyze usage trends and feedback to enhance user experience and platform performance.

‍2.3 Marketing and Promotions. With your consent, we may send promotional emails or notifications regarding new services, offers, and updates. You may opt out at any time as outlined in the Rights and Choices section.

‍2.4 Legal Compliance and Fraud Prevention. We may use your information to comply with legal obligations, enforce compliance, conduct investigations, prevent fraud, and ensure public safety. This includes protecting the property and rights of RemoteGenies or third parties and preventing unlawful or unethical activities.

‍2.5 Product Development. We may use information about how the platform is used to develop and test new features. Where a new feature involves a materially different use of your personal information, we will update this Privacy Policy before that feature becomes active.

3. How We Share Your Information

‍3.1 With Freelancers. Your relevant details may be shared with assigned Genies to complete requested tasks.

‍3.2 With Third-Party Service Providers. We engage third-party companies for payment processing, analytics, hosting, and communications, ensuring compliance with privacy standards.

‍3.3 Legal Requirements. If required by law or legal process, we may disclose your information to authorities.

‍3.4 Business Transfers. In the event of a merger, sale, or transfer of assets, your data may be included as part of the transaction.

‍3.5 Non-Identifying Data. We may share aggregated or anonymized data with third parties for analysis or service improvements.

4. Data Security and Retention

‍4.1 Security Measures. We take reasonable steps to help secure and protect the information we collect and store about our users. However, no system can guarantee absolute security.

‍4.2 Data Retention. We store your personal data only for the duration necessary to fulfill the purposes for which it was collected, including satisfying any legal, regulatory, accounting, or reporting requirements. Unless you request data deletion (as outlined in the Rights and Choices section), some data may be retained for a longer period for fraud prevention, backup, and business continuity purposes.

5. Your Rights and Choices

‍5.1 Access and Correction. You can request access to your personal information and update or correct inaccuracies.

‍5.2 Opt-Out. You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link in our emails.

‍5.3 Data Deletion. You can request the deletion of your account and associated data, subject to legal and contractual obligations.

‍5.4 Sharing Control. You have a say in whether we share your personal information with third parties for their own marketing purposes. Contact us if you wish to modify sharing preferences.To exercise any of these rights, contact us at the address in Section 11.

6. California Residents
‍
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended:

‍6.1 Right to Know. You may request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of that information, our purposes for collecting it, and the categories of third parties with whom we share it.

‍6.2 Right to Delete. You may request deletion of personal information we have collected from you, subject to legal exceptions.

‍6.3 Right to Correct. You may request correction of inaccurate personal information.

‍6.4 Right to Opt Out of Sale or Sharing. As described in Section 1.5, our use of third-party advertising cookies may constitute a "sale" or "sharing" of personal information under the CCPA. You may opt out by managing your cookie preferences or by contacting us.

‍6.5 Non-Discrimination. We will not discriminate against you for exercising any of these rights.To exercise these rights, contact us using the details in Section 11.

7. European Economic Area and United Kingdom Users

If you are located in the European Economic Area or the United Kingdom, the following applies to you in addition to the rights described above.

‍7.1 Lawful Bases for Processing. We process your personal information on the following bases:
‍
‍Performance of a contract — to provide the platform, process transactions, and facilitate work between Clients and Genies.
‍Consent — for marketing communications and non-essential cookies. You may withdraw consent at any time.
‍Legitimate interests — for fraud prevention, platform security, and improving our services, where those interests are not overridden by your rights.
‍Legal obligation — where we are required to retain or disclose information by law.

‍7.2 Your Rights. You have the right to access your personal information; to have inaccurate information corrected; to have your information erased in certain circumstances; to restrict or object to processing; to receive your information in a portable format; and to withdraw consent where processing is based on consent.

‍7.3 Automated Decision-Making. We do not make decisions producing legal or similarly significant effects about you based solely on automated processing.

‍7.4 Right to Complain. You have the right to lodge a complaint with your local supervisory authority. We would appreciate the chance to address your concerns first — please contact us using the details in Section 11.

‍7.5 Data Protection Contact. Questions about how we handle your personal information, and requests to exercise any of the rights in this section, should be directed to privacy@remotegenies.com.

8. Cross-Border Data Transfers

‍8.1 International Data Processing. RemoteGenies, LLC is a United States company. Genies providing services through the platform are based in the Philippines, which means information relevant to a task may be accessed and processed in the Philippines. Our service providers may process and store information in the United States and in other countries.

‍8.2 Safeguards. When we transfer your personal information to another jurisdiction, we ensure that the recipient is subject to contractual obligations that maintain an appropriate level of technical and organizational measures to prevent the unauthorized and unlawful processing of personal information and accidental loss, destruction, or damage to personal information.

9. Third-Party Links

‍Our platform may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their policies.

10. Changes to This Privacy Policy

‍We reserve the right to update this Privacy Policy periodically. Any changes will be effective upon posting. Where changes are material, we will notify users by email or through a platform notification. By accessing or using the Service after such changes take effect, you are understood to have accepted them. Please periodically revisit this Privacy Policy to stay updated.

11. Contact Information
For any queries regarding this Privacy Policy, or to exercise any of the rights described above, please reach out to us:
‍RemoteGenies, LLC 2901 E Greenway Rd Phoenix, Arizona 85032 USA
‍Email: privacy@remotegenies.com

‍By using the RemoteGenies platform, you acknowledge that you have read and understood this Privacy Policy and consent to our data practices.

Prepaid Services Agreement

Effective Date: August 5, 2026

‍This Prepaid Services Agreement ("Agreement") is made and entered into by and between RemoteGenies, LLC ("Company"), and the individual or entity purchasing prepaid credits ("Client"). By purchasing prepaid credits from RemoteGenies, Client agrees to the terms outlined in this Agreement.

1. Scope of Services

‍1.1 Prepaid Credit Structure. Client purchases platform credits in advance, which are added to their account balance for use on the RemoteGenies platform. One credit is equal to one US dollar.

‍1.2 Credits Are Not Hours. Credits are a prepaid balance, not a fixed quantity of service hours. Each Genie sets their own hourly rate in credits, which varies by experience, skillset, and tier. The number of credits deducted for a task is the Genie's rate multiplied by the hours worked or agreed. The number of hours a given credit balance will cover therefore depends on the rate of the Genie the Client engages.

‍1.3 Service Availability. RemoteGenies will provide access to pre-vetted freelancers ("Genies") who will perform the tasks requested by the Client, paid for from the Client's credit balance.

‍1.4 Service Scope. Prepaid credits cover tasks offered on the RemoteGenies platform, including but not limited to administrative support, digital marketing, content creation, and customer service.

2. Payment and Billing

‍2.1 Prepaid Requirement. All services under this Agreement must be paid for from a funded credit balance before work is allocated.

‍2.2 Payment Methods. Payments are processed through Stripe. By providing payment information, the Client agrees to Stripe's terms of service.

‍2.3 Pricing and Rates. The rates for prepaid credits are based on the pricing plans published on the RemoteGenies platform at the time of purchase.

‍2.4 Refunds. Prepaid credit purchases are generally final and non-refundable. RemoteGenies may issue a refund at its discretion, and any published refund policy applicable to unused credits will govern where it applies. See also Section 4.1.

3. Credit Expiration and Usage

‍3.1 Usage Window. Credits must be used within the validity period of the Client's selected plan, as set out in the Terms and Conditions for Pricing.

‍3.2 Credit Rollover and Top-Ups. Unused credits may roll over depending on the Client's plan. Pay-As-You-Go credits are valid for 30 days from the Client's most recent purchase. A Client's Pay-As-You-Go balance carries a single expiry date: where a Client tops up, the newly purchased credits are added to the remaining balance and the entire balance takes a new expiry date of 30 days from the date of that top-up. Monthly plan credits roll over for up to 4 months. Annual plan credits roll over for up to 6 months. The Terms and Conditions for Pricing govern in the event of any inconsistency.

‍3.3 Expired Credits. Credits that are not used within their validity period are forfeited and are not refundable or reinstated.

‍3.4 Balance Monitoring. Clients can track their remaining credit balance and expiry through their RemoteGenies account dashboard.

4. Cancellation and Modifications

‍4.1 Cancellation Policy. Prepaid credit purchases cannot be cancelled once completed, subject to Section 2.4. Clients may discontinue use of the platform at any time. Cancellation of a subscription plan is governed by the Terms and Conditions for Pricing.

‍4.2 Modification of Services. RemoteGenies reserves the right to modify its pricing, available services, and terms at any time. Changes will be communicated in advance via email or on the platform.

5. Client Responsibilities

‍5.1 Task Submission. The Client must submit clear and complete task descriptions to ensure effective service delivery.

‍5.2 Communication and Collaboration. Clients are responsible for timely communication with assigned Genies to facilitate task completion.

‍5.3 Compliance. Clients agree to abide by the RemoteGenies platform guidelines and to ensure that requested tasks align with legal and ethical standards.

6. Limitation of Liability

‍6.1 No Guarantee of Outcomes. While RemoteGenies vets the freelancers available on the platform, it does not guarantee specific results or outcomes from completed tasks.

‍6.2 Service Interruptions. RemoteGenies shall not be held liable for delays, service interruptions, or unforeseen issues beyond its control.

‍6.3 Indemnification. Client agrees to indemnify and hold RemoteGenies harmless from any claims arising from misuse of services or breach of this Agreement.

7. Termination

‍7.1 Termination by RemoteGenies. RemoteGenies reserves the right to terminate access to prepaid services if a Client violates platform policies.

‍7.2 Effect of Termination. Where RemoteGenies terminates a Client's access for violation of platform policies, any unused credits may be forfeited without refund. Where a Client's account is closed for any other reason, RemoteGenies will consider requests relating to any unused credit balance in accordance with its published refund policy.

8. Governing Law and Dispute Resolution

‍8.1 Governing Law. This Agreement shall be governed by the laws of the State of Arizona, United States, without regard to its conflict of law provisions.

‍8.2 Dispute Resolution. Except as provided in Section 8.3, any disputes arising under this Agreement shall be resolved through binding individual arbitration in Maricopa County, Arizona, in accordance with the rules of the American Arbitration Association.

‍8.3 Right to Opt Out of Arbitration. You may opt out of the arbitration provision in Section 8.2 by sending written notice to support@remotegenies.com within thirty (30) days of your first purchase of prepaid credits. Your notice must include your name and the email address associated with your account. Opting out will not affect any other part of this Agreement.

9. Contact Information

For any questions regarding this Agreement, please contact:
‍RemoteGenies, LLC
2901 E Greenway Rd Phoenix, Arizona 85032 USA
‍Email: support@remotegenies.com
‍Billing enquiries: billing@remotegenies.com

‍By purchasing prepaid credits from RemoteGenies, the Client acknowledges and agrees to the terms of this Agreement.

Contract/Agreement for RemoteGenies
(Client X Freelancer)

Updated: August 5, 2026

‍This Agreement ("Agreement") is entered into between:The Client ("Client"), an individual or entity seeking services through the RemoteGenies platform, andThe Freelancer ("Genie"), an independent contractor offering services via RemoteGenies, LLC ("RemoteGenies," "Platform," "Company").Both parties acknowledge and agree to the following terms before engaging in any task assignments through the RemoteGenies platform.

1. Scope of Work

‍1.1 Description of Services. The Genie agrees to perform tasks as assigned by the Client through the RemoteGenies platform. Task assignments may vary in nature, and the Genie is responsible for bidding on and accepting only those tasks that align with their skills and professional expertise.

‍1.2 Deliverables. For each assigned task, the Client will provide a clear brief, including expected deliverables, task specifications, any relevant resources, and the deadline for completion. The Genie is responsible for reviewing all details before accepting the task. By accepting a task, the Genie confirms their understanding of and ability to complete it.

2. Bidding and Task Assignment

‍2.1 Bidding Process. Genies bid for tasks by specifying the estimated hours required for completion.

‍2.2 Task Assignment. The Client selects the Genie based on their bid, expertise, and estimated completion time. Task assignment is finalized upon mutual acceptance of these terms through the RemoteGenies platform.

‍2.3 Cost of a Task. The credits deducted from the Client's balance for a task are the Genie's hourly rate in credits multiplied by the hours worked or agreed. One credit is equal to one US dollar.

3. Time Tracking, Reporting, and Extensions

‍3.1 Time Tracking. Genies must track time spent on each task using the time tracking tool designated by RemoteGenies.

‍3.2 Reporting. Genies shall provide the Client with regular time reports, including hours worked, progress updates, and any issues affecting completion. Reports must be submitted via the task board comment section or in the designated group chat with a project coordinator.

‍3.3 Request for Extension. Genies may request a maximum of one (1) additional hour per task, subject to the Client's approval. If the Client does not approve the request, the Genie must complete the task within the originally agreed timeframe.

4. Approval, Dispute Resolution, and Payment Terms

‍4.1 Approval and Dispute Period. The Client has seven (7) calendar days to review, approve, or dispute a completed task. If the Client takes no action within this period, the task will be automatically approved and deemed satisfactorily completed.

‍4.2 Payment Disbursement. Payments are processed through RemoteGenies based on the Genie's accepted bid. Genie payments are disbursed on RemoteGenies' scheduled payout system.

‍4.3 Platform Fees. The Genie receives 70% of the total payment for each completed task. RemoteGenies retains 30% as a platform service fee.

5. Confidentiality and Data Protection

‍5.1 Non-Disclosure. Both parties agree not to disclose, share, or use any confidential information obtained through RemoteGenies for purposes outside this Agreement, without prior written consent.

‍5.2 Data Protection. All sensitive and personal information must be handled in compliance with applicable data privacy laws. RemoteGenies implements industry-standard security measures to protect user data, as described in our Privacy Policy.

6. Independent Contractor Status

‍6.1 Relationship of the Parties. The Genie is an independent contractor, not an employee, agent, or partner of the Client or RemoteGenies.

‍6.2 Tax Obligations. Genies are solely responsible for their own tax liabilities, insurance, and any legal obligations related to their earnings through RemoteGenies.

7. Dispute Resolution

‍7.1 Internal Resolution. If a dispute arises, both parties agree to follow RemoteGenies' internal dispute resolution process before seeking legal remedies.

‍7.2 Mediation and Arbitration. If a dispute is not resolved internally, it may be referred to mediation or to binding individual arbitration administered by the American Arbitration Association in Maricopa County, Arizona. The decision made through arbitration shall be final and binding.

‍7.3 Right to Opt Out of Arbitration. Either party may opt out of the arbitration provision in Section 7.2 by sending written notice to support@remotegenies.com within thirty (30) days of first accepting this Agreement. Opting out will not affect any other part of this Agreement.

8. Termination of Agreement

‍8.1 Notice of Termination. Either party may terminate this Agreement with 24 hours' written notice to the assigned project coordinator.

‍8.2 Breach of Agreement. If either party breaches the terms of this Agreement, the non-breaching party may immediately terminate the Agreement.

‍8.3 Effect of Termination on Work in Progress. Termination does not affect payment obligations for work already completed and approved, or work in progress that is subsequently approved through the process in Section 4.1.9. Governing Law and JurisdictionThis Agreement shall be governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law provisions. Subject to Section 7.2, any disputes shall be resolved in the state or federal courts located in Maricopa County, Arizona.

10. Acknowledgment and Acceptance

‍10.1 Mutual Acceptance Requirement. Clients must accept this Agreement before assigning a task. Genies must accept this Agreement before commencing work on a task. Acceptance is confirmed by checking a mandatory acceptance tickbox before task assignment and task acceptance.

‍10.2 Digital Record of Acceptance. RemoteGenies shall maintain a database recording the date and time of acceptance by both parties and the user IDs of the accepting parties. This record shall serve as proof of agreement in case of disputes.

11. Intellectual Property and Ownership of Deliverables

‍11.1 Assignment of Rights. Effective upon full payment for a task, the Genie irrevocably assigns to the Client all right, title, and interest worldwide in and to the deliverables created specifically for that task, including all copyright and other intellectual property rights.

‍11.2 Work Made for Hire. To the extent any deliverable qualifies as a "work made for hire" under applicable law, it shall be treated as such, with the Client as the author. Where a deliverable does not so qualify, the assignment in Section 11.1 applies.

‍11.3 Payment as a Condition. Ownership transfers only upon full payment for the task. Until payment is complete, the Genie retains all rights in the deliverables.

‍11.4 Pre-Existing and General Materials. The Genie retains ownership of any tools, templates, know-how, methods, or materials created before or independently of the task. Where such materials are incorporated into a deliverable, the Genie grants the Client a perpetual, worldwide, non-exclusive licence to use them as part of that deliverable.

‍11.5 Moral Rights. To the extent permitted by applicable law, the Genie waives any moral rights in the deliverables, including rights of attribution and integrity. Where such rights cannot be waived under applicable law, the Genie agrees not to assert them against the Client in a way that would prevent normal use of the deliverables.

‍11.6 Portfolio Use. Unless the Client specifies otherwise in the task brief, the Genie may display non-confidential deliverables in a personal portfolio for the sole purpose of demonstrating their skills. This does not permit resale, redistribution, or any commercial use of the deliverables.

‍11.7 Restrictions on Use. Except as permitted by Section 11.6, the Genie may not use, reproduce, or distribute any deliverable created under this Agreement for personal or commercial purposes without written authorisation from the Client.

‍11.8 Precedence. This Section 11 governs ownership of task deliverables and takes precedence over any general intellectual property provisions in other RemoteGenies documents.

12. Signatures and Agreement Acceptance

By checking the mandatory acceptance tickbox, both the Client and the Genie acknowledge that they have read, understood, and agreed to be bound by the terms of this Agreement.

Terms of Use for Clients

Updated: August 5, 2026

‍Welcome to RemoteGenies. By signing up and using the RemoteGenies platform, you acknowledge and agree to abide by these Terms of Use. These terms govern your use of the platform and services provided by RemoteGenies, LLC ("Company").

1. Acceptance of Terms
By using RemoteGenies, you agree to comply with these Terms of Use. If you do not agree, you must refrain from using the platform. These Terms apply to all Clients who use the RemoteGenies platform to hire freelancers ("Genies") for various services.

2. Eligibility
To create an account and access RemoteGenies' services as a Client, you must:Be at least 18 years old.Have the legal capacity to enter into a binding contract.Provide accurate and truthful registration information.Agree to comply with all applicable laws and regulations while using the platform.Failure to meet these requirements may result in immediate suspension or termination of your account.

3. Services Provided
RemoteGenies provides a digital platform that connects Clients with independent contractors ("Genies") who offer virtual assistance, administrative, creative, and technical services.RemoteGenies is not a direct employer of Genies but facilitates interactions and transactions between Clients and Genies. Clients are responsible for defining the scope, timeline, and expectations for the work performed by Genies.

4. Client–Genie Relationship

‍4.1 Independent Contractors. Clients acknowledge that Genies are independent contractors and not employees, agents, or representatives of RemoteGenies. RemoteGenies does not control how Genies perform their work and is not responsible for any disputes, liabilities, or obligations arising from the Client–Genie relationship.

‍4.2 Service Agreements. Clients and Genies must define the terms of their engagement, including project scope, deliverables, deadlines, and payment terms. RemoteGenies is not a party to these agreements and does not guarantee the quality or completion of work.

5. Payments and Fees

‍5.1 Credits. Work on the platform is paid for using credits. One credit is equal to one US dollar. Credits are not equivalent to hours: each Genie sets their own hourly rate in credits, so the number of hours a credit balance covers depends on the Genie engaged. Purchase, expiry, and rollover of credits are governed by the Terms and Conditions for Pricing.

‍5.2 Payment Processing. Clients must process all payments for Genie services exclusively through the RemoteGenies platform. Funds for a task are held by RemoteGenies and are not released to the Genie until the Client approves the work or the dispute resolution process determines the outcome. Clients agree to adhere to RemoteGenies' pricing structure and payment processing policies.

‍5.3 Payment Failure and Chargebacks. If a payment fails or a chargeback is initiated, RemoteGenies reserves the right to suspend the Client's account until payment issues are resolved. Clients are responsible for any additional fees incurred due to failed transactions.

‍5.4 Approval and Dispute Window. Clients have seven (7) calendar days from task completion to review, approve, or dispute the work. If no action is taken within this period, the task is automatically approved and funds are released to the Genie.

‍5.5 Refunds and Disputes. Refund requests must be submitted within the timeframe specified in the Refund Policy. Clients and Genies are encouraged to resolve disputes independently. If unresolved, RemoteGenies will provide mediation through the Dispute Resolution Process.

6. Confidentiality and Data Protection

Clients may have access to confidential information provided by Genies. You agree not to disclose or misuse any sensitive information obtained through RemoteGenies. RemoteGenies is not liable for unauthorised disclosures made by Clients or Genies. RemoteGenies implements data security measures in accordance with our Privacy Policy.

7. Client Responsibilities and Code of Conduct
‍
Clients must:Conduct themselves professionally and ethically when interacting with Genies.Provide clear, detailed instructions and expectations for each project.Avoid harassment, discrimination, or any inappropriate behaviour toward Genies.Comply with all applicable laws, regulations, and RemoteGenies' policies.Refrain from soliciting Genies for work outside of the platform within two (2) years of establishing a working relationship. Direct hiring outside the platform without written consent is subject to the buyout fee set out in the Terms of User Agreement.RemoteGenies reserves the right to suspend or terminate accounts that violate these policies.

8. Intellectual Property Rights

‍8.1 Ownership of Deliverables. Ownership of work created by a Genie for a Client is governed by the Client × Freelancer Contract, which both parties accept before a task begins. Under that agreement, and effective upon full payment for the task, the Genie assigns to the Client all right, title, and interest in the deliverables created specifically for that task.

‍8.2 Before Payment. Until payment for a task is complete, the Genie retains all rights in the deliverables, and the Client may not use or reproduce them.

‍8.3 Genie's Pre-Existing Materials. Genies retain ownership of tools, templates, know-how, and materials created before or independently of a task. Where these are incorporated into a deliverable, the Client receives a licence to use them as part of that deliverable, as set out in the Client × Freelancer Contract.

‍8.4 Platform Content. All content, trademarks, and software of the RemoteGenies platform itself remain the property of RemoteGenies or its licensors. Nothing in these Terms transfers any rights in platform content to Clients.

‍8.5 Misuse. Any misuse of intellectual property or copyright infringement may result in suspension, termination, or legal action.

9. Limitation of Liability

RemoteGenies is not responsible for any loss, damages, or liabilities resulting from:The Client's use of the platform.The quality, timeliness, or completeness of work performed by a Genie.Technical issues, service interruptions, or security breaches.Clients assume all risks associated with hiring Genies and using RemoteGenies' services.

10. Indemnification
Clients agree to indemnify and hold RemoteGenies, its employees, affiliates, and partners harmless from any claims, losses, damages, or liabilities arising from:
Misuse of the platform.
Breach of these Terms of Use.
Disputes or contract violations between Clients and Genies.

11. Modification of Terms

RemoteGenies reserves the right to update these Terms of Use at any time. Clients will be notified of significant changes by email or platform notification, and continued use of the platform after modifications constitutes acceptance of the revised terms.

12. Termination of Account

‍12.1 By RemoteGenies. RemoteGenies may suspend or terminate a Client's account at its discretion for violation of these Terms of Use, engaging in fraudulent or prohibited activities, or payment-related issues and chargeback disputes.

‍12.2 By the Client. Clients may terminate their accounts at any time by submitting a written request to RemoteGenies. Any outstanding payments or disputes must be resolved before account closure.

13. Governing Law and Dispute Resolution

‍13.1 Governing Law. These Terms of Use are governed by the laws of the State of Arizona, without regard to its conflict of law provisions.

‍13.2 Arbitration. Except as provided in Section 13.3, any disputes arising from these terms shall be resolved through binding individual arbitration in Maricopa County, Arizona, administered by the American Arbitration Association.

‍13.3 Right to Opt Out of Arbitration. You may opt out of the arbitration provision in Section 13.2 by sending written notice to support@remotegenies.com within thirty (30) days of first accepting these Terms. Your notice must include your name and the email address associated with your account. Opting out will not affect any other part of these Terms.

14. Contact Information

For any questions regarding these Terms of Use, please contact:
‍RemoteGenies, LLC 2901 E Greenway Rd Phoenix, Arizona 85032 USA
‍Phone: +1 (480) 331-6203
‍Email: support@remotegenies.com

‍By signing up for RemoteGenies, you acknowledge that you have read, understood, and agree to abide by these Terms of Use.

Terms of Use for the Genies’

Updated: August 5, 2026

‍By signing up and using the RemoteGenies® platform, you acknowledge and agree to abide by the following terms and conditions. These terms govern your use of the platform and the services provided by RemoteGenies, LLC.

1. Eligibility
To sign up for RemoteGenies, you must be at least 18 years old and legally capable of entering into a binding contract. By signing up, you represent that you meet these eligibility requirements.

2. Services
RemoteGenies, operated by RemoteGenies, LLC, provides a platform that connects independent contractors referred to as "Genies" with clients seeking virtual assistance and related services. RemoteGenies does not directly employ Genies but acts as an intermediary for service provision.

3. Genie–Client Relationship
By signing up, you understand and agree that any contractual relationship established between you and a client is solely between you and the client. RemoteGenies is not a party to such agreements and is not responsible for any disputes, liabilities, or obligations arising from the Genie–client relationship.The specific terms governing each task, including ownership of the work you produce, are set out in the Client × Freelancer Contract, which you accept before beginning work on a task.

4. Payment and Compensation
‍
‍4.1 Your Share. Clients pay for tasks using platform credits. One credit is equal to one US dollar. You set your own hourly rate in credits. For each completed task, you receive 70% of the total payment for that task, and RemoteGenies retains 30% as a platform fee.

‍4.2 Holding Period. Payments made by clients are subject to a 7-day holding period from task completion before they become available for withdrawal. If no dispute is raised within this period, the payment is considered final.

‍4.3 Your Balance. Your running balance is shown in your wallet on your dashboard.

‍4.4 Withdrawals. You may request withdrawals in accordance with the withdrawal process published on the platform, which sets out the available payout methods, minimum withdrawal amounts, and processing times. Withdrawals are processed on RemoteGenies' payout schedule. Additional processing fees may apply depending on the withdrawal method.

‍4.5 Withheld Payments. RemoteGenies reserves the right to delay or withhold payments where fraudulent activity, disputes, or violations of platform policies are suspected. Where a payment is withheld, RemoteGenies will notify you of the reason and give you an opportunity to respond.

‍4.6 Disputed Tasks. Where a client disputes a completed task, the dispute is handled through RemoteGenies' internal dispute resolution process. You will be given the opportunity to respond and to provide evidence of the work performed before any decision is made.

5. Confidentiality
‍
As a Genie, you may have access to sensitive and confidential information belonging to clients. You agree to maintain the confidentiality of such information and not to disclose it to any third parties without the client's explicit consent.

6. Independent Contractor Status
By signing up, you acknowledge and agree that you are an independent contractor and not an employee of RemoteGenies. As an independent contractor, you are solely responsible for your own taxes, insurance, and compliance with applicable laws and regulations.

7. Code of Conduct
Genies are expected to conduct themselves professionally and ethically when using the RemoteGenies platform. This includes:
Treating clients with respect and professionalism.
Delivering services on time and as agreed.
Adhering to any specific client requirements.
Communicating with clients through the platform prior to a contract, and not sharing external contact details.

RemoteGenies reserves the right to suspend or terminate the account of any Genie who violates the code of conduct.

8. Working Outside the Platform

You agree to use RemoteGenies as the sole method of payment for work originating through the platform for a period of two (2) years from establishing a working relationship with a client. Accepting work or payment outside the platform from a client you met through RemoteGenies is a breach of these terms and may result in suspension or termination.

9. Intellectual Property

‍9.1 Ownership of Your Work. Ownership of the deliverables you create for a client is governed by the Client × Freelancer Contract. Under that agreement, and effective upon full payment for the task, you assign to the client all right, title, and interest in the deliverables created specifically for that task.

‍9.2 Before Payment. Until payment for a task is complete, you retain all rights in the deliverables.

‍9.3 Your Pre-Existing Materials. You retain ownership of any tools, templates, know-how, methods, or materials you created before or independently of a task. Where these are incorporated into a deliverable, the client receives a licence to use them as part of that deliverable.

‍9.4 Portfolio Use. Unless the client specifies otherwise in the task brief, you may display non-confidential deliverables in a personal portfolio for the purpose of demonstrating your skills. This does not permit resale, redistribution, or other commercial use.

‍9.5 Client and Platform Property. You may not use or reproduce a client's own intellectual property, or RemoteGenies platform content, without explicit permission.

10. Limitation of Liability

RemoteGenies, including its operators and affiliates, is not liable for any damages, losses, or liabilities arising from the use of the platform or services provided by Genies. RemoteGenies does not guarantee the quality, accuracy, or availability of services provided by Genies.

11. Indemnification
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You agree to indemnify and hold RemoteGenies and its operators and affiliates harmless from any claims, losses, damages, or liabilities arising from your use of the platform, your interactions with clients, or any violation of these terms.

12. Modification of Terms

RemoteGenies reserves the right to modify these terms at any time. Where changes are material, we will notify you by email or platform notification. Your continued use of the platform after such changes constitutes acceptance of the modified terms.

13. Termination

‍13.1 By RemoteGenies. RemoteGenies may suspend or terminate your account for violation of these terms or platform policies.

‍13.2 By You. You may terminate your account at any time by notifying RemoteGenies in writing.

‍13.3 Your Balance on Termination. Where your account is closed, any balance from completed and undisputed tasks that has passed the holding period remains payable to you, and you may request withdrawal in accordance with Section 4.4. Amounts relating to tasks that are incomplete, disputed, or under investigation for fraud or policy violation may be withheld pending resolution.

‍13.4 Outstanding Obligations. Any pending obligations must be settled before termination is finalised.

14. Governing Law and Dispute Resolution

‍14.1 Governing Law. These terms are governed by and construed in accordance with the laws of the State of Arizona, United States, without regard to its conflict of law provisions.

‍14.2 Arbitration. Except as provided in Section 14.3, any disputes arising from or in connection with these terms shall be resolved through binding individual arbitration in Maricopa County, Arizona, administered by the American Arbitration Association. Arbitration may be conducted remotely.

‍14.3 Right to Opt Out of Arbitration. You may opt out of the arbitration provision in Section 14.2 by sending written notice to support@remotegenies.com within thirty (30) days of first accepting these terms. Your notice must include your name and the email address associated with your account. Opting out will not affect any other part of these terms.

15. Contact Information

For any questions regarding these terms, please contact:
‍RemoteGenies, LLC 2901 E Greenway Rd Phoenix, Arizona 85032 USA
‍Email: support@remotegenies.com

‍By signing up for RemoteGenies, you acknowledge that you have read, understood, and agree to abide by these terms and conditions.

Acceptable Use Policy

Updated: August 5, 2026

‍Welcome to RemoteGenies. This Acceptable Use Policy ("Policy") governs your access to and use of the RemoteGenies platform, including our website, mobile apps, and related services (collectively, the "Services"). It applies to all users, both Clients and Genies, and supplements the Terms of User Agreement, the Terms of Use for Clients, and the Terms of Use for Genies. By accessing or using our Services, you agree to comply with and be legally bound by this Policy.

1. Licences and Third-Party Content

‍1.1 Licence to Use the Services. RemoteGenies grants you a limited, non-exclusive, non-transferable, and revocable licence to access and use our Services in accordance with these terms and applicable policies. While we strive for continuous availability, we may update, modify, suspend, or discontinue any aspect of the Services at any time without notice.

‍1.2 Termination of Access. We reserve the right to suspend or terminate your access to the Services if you violate this Policy or any related policies. Upon termination, your right to use the Services will immediately cease. Termination does not affect amounts already earned by a Genie or credits already purchased by a Client, which are governed by the Terms of Use for Genies and the Terms and Conditions for Pricing respectively.

‍1.3 Intellectual Property. All content, trademarks, software, and intellectual property displayed on or used in connection with the Services are owned by RemoteGenies or its licensors. Except for the limited rights granted in Section 1.1, no rights are transferred to you.

‍1.4 User-Generated Content. You are solely responsible for content you submit or post on the Services, including profiles, feedback, messages, and submissions. By submitting content, you confirm that you have the rights to do so and that it does not violate any law or third-party rights.You grant RemoteGenies and its affiliates a non-exclusive, royalty-free, worldwide licence to host, use, reproduce, modify for formatting purposes, and display your content for the purpose of operating, promoting, and improving the Services. This licence ends when you remove the content, except where it has been shared with others who have not removed it, or where we must retain it to comply with a legal obligation.This licence does not apply to task deliverables. Ownership of work created by a Genie for a Client is governed exclusively by the Client × Freelancer Contract.

‍1.5 Third-Party Links and Content. Our Services may include links to third-party websites or content. RemoteGenies is not responsible for, and does not endorse, any such external resources. Your use of third-party content is at your own risk.

‍1.6 Copyright Complaints. If you believe that any content on our platform infringes your copyright, please contact us at support@remotegenies.com with detailed information, including identification of the copyrighted work, the location of the allegedly infringing material, your contact details, and a statement of good-faith belief that the use is not authorised. We will investigate and respond appropriately, and may remove content and terminate the accounts of repeat infringers.

2. Permitted Uses of RemoteGenies

You may use RemoteGenies to hire freelancers or to offer freelance services. The platform is available to individuals, startups, and companies. You may not use the Services for any purpose that is unlawful or prohibited by this Policy.

3. Prohibited Uses of RemoteGenies

‍3.1 Unacceptable Content. You may not upload, post, or transmit content that is illegal, defamatory, harassing, discriminatory, sexually explicit, or otherwise harmful. Content involving the sexual exploitation or abuse of children is strictly prohibited and will be reported to the appropriate authorities. Content that violates intellectual property rights is prohibited.

‍3.2 Fraud and Misrepresentation. You may not engage in fraudulent activities, including falsifying hours worked, misrepresenting your identity or qualifications, or impersonating others.

‍3.3 Abuse and Discrimination. All users must be treated fairly. You may not engage in discrimination, harassment, hate speech, or any form of abusive behaviour. Sharing another person's personal data without consent is prohibited.

‍3.4 Feedback System Abuse. You must use our feedback and rating system honestly. Do not manipulate reviews, offer incentives for feedback, or retaliate against others based on reviews.

‍3.5 Platform Misuse. You may not attempt to bypass security features, scrape data, introduce malware, or reverse engineer our systems. Creating or promoting competing services using our platform or user base is strictly forbidden.

‍3.6 Circumventing the Platform. You may not take payments or work relationships originating on RemoteGenies off the platform, as set out in the Terms of User Agreement, the Terms of Use for Clients, and the Terms of Use for Genies.

4. Enforcement

‍4.1 Actions We May Take. RemoteGenies may investigate any suspected violations and take enforcement action, which may include content removal, warnings, suspension, termination, or referral to law enforcement.

‍4.2 Reporting Violations. If you witness or experience a violation of this Policy, please report it to support@remotegenies.com. Reports involving harassment, safety concerns, or the exploitation of children are treated as urgent.

‍4.3 Appeals. If your account is suspended or terminated, you may request a review by contacting support@remotegenies.com. We will consider the request and respond.

5. Definitions

‍Affiliate: Any entity that controls, is controlled by, or is under common control with RemoteGenies.
‍Client: A user who seeks to hire freelancers through RemoteGenies.
‍Freelancer (Genie): An individual or agency offering freelance services through the platform.
‍Services: The website, applications, and offerings made available by RemoteGenies.
‍User-Generated Content: Content posted by users, including profiles, feedback, messages, and submissions.
‍Deliverables: Work created by a Genie for a Client in the course of a task. Deliverables are not User-Generated Content for the purposes of Section 1.4.6. Governing LawThis Policy is governed by the laws of the State of Arizona, United States, without regard to its conflict of law provisions. Dispute resolution is governed by the Terms of User Agreement, the Terms of Use for Clients, or the Terms of Use for Genies, as applicable to you.

7. Contact Information

‍RemoteGenies, LLC
2901 E Greenway Rd Phoenix, Arizona 85032 USA
‍Email: support@remotegenies.com

‍By using RemoteGenies, you confirm that you have read, understood, and agreed to this Acceptable Use Policy.

Terms and Conditions for Pricing

Updated: August 5, 2026

‍These Terms and Conditions for Pricing ("Terms") govern the purchase, use, and management of credits and subscription plans on the RemoteGenies platform ("Platform"), operated by RemoteGenies, LLC ("RemoteGenies," "Company," "we," "us," or "our"). By purchasing credits, selecting a subscription plan, or using any paid feature of the Platform, you ("Client," "you," or "your") agree to abide by these Terms in addition to our Terms of Service.

1. Overview of the Credit System

‍1.1 What is a credit?
Credits are the currency used to pay for services provided by Genies (freelancers) on the RemoteGenies platform. One credit is equal to one US dollar.

1.2 Credits are not hours.
Each Genie sets their own hourly rate in credits, which varies depending on their experience, skillset, and tier classification. The number of credits deducted from your balance for a task is the Genie's rate multiplied by the number of hours worked or agreed.

‍Example: if a Genie's rate is 8 credits per hour and they work 10 hours, 80 credits are deducted from your balance.Because rates vary by Genie, the number of hours a given credit balance will cover depends on who you hire. Estimated hours shown on the Platform are based on typical Genie rates and are indicative only.

‍1.3 Use of credits.
Credits may only be used on the RemoteGenies platform to pay for services rendered by Genies. They cannot be exchanged for cash or used outside the Platform, and may not be transferred between accounts unless expressly permitted by RemoteGenies.

remotegenies pricing plan

2.1 Genie Access by Plan.
‍
Pay-As-You-Go gives access to entry-level and intermediate Genies. Advanced and Top-Tier plans give access to a broader range of Genies, including premium and specialist Genies for Top-Tier. Details are set out on the pricing page.

‍2.2 Project Coordination.
Each task is assigned a dedicated Project Coordinator.

3. Subscription and Billing Policies

‍3.1 Monthly Plans.
Charged automatically every 30 days. You may cancel at any time from your Billing dashboard; your plan remains active until the end of the current billing cycle.

‍3.2 Annual Plans.
Billed upfront for 12 months. Annual plans do not auto-renew by default but may be renewed manually or as otherwise agreed.

‍3.3 Pay-As-You-Go.
One-time payment with no recurring charges.

‍3.4 Top-Ups.
You may add credits to an existing plan at any time without changing your plan. Your plan type and renewal date are unaffected; only your credit balance increases. Top-ups on subscription plans are subject to a minimum of $50 and a maximum of $600 per transaction.

‍3.5 Payment Processing.
Payments are processed through Stripe. By providing payment information, you agree to Stripe's terms of service.

‍3.6 Tax and Fees.
All prices are exclusive of any applicable taxes, which may be added at checkout.

4. Credit Expiry

‍4.1 Pay-As-You-Go. Credits are valid for 30 days from your most recent purchase.Your Pay-As-You-Go balance carries a single expiry date covering the whole balance. When you top up, the newly purchased credits are added to your remaining credits, and the entire balance takes a new expiry date of 30 days from the date of that top-up. Topping up therefore extends the validity of credits you already hold.

‍Example: you purchase $100 of credits on 1 August, expiring 31 August. On 25 August your balance is $50 and you top up a further $100. Your balance becomes $150, and the whole $150 expires 30 days from 25 August.

‍4.2 Subscription Plans.
Unused credits roll over for up to 4 months on monthly plans and up to 6 months on annual plans.

‍4.3 Changing Plans.
Where you upgrade or downgrade your subscription, your existing credit balance takes the expiry date of the new subscription. Depending on the plans involved, this may extend or shorten the validity of credits you already hold. Please review the expiry date shown before confirming a plan change.

‍4.4 Expired Credits.
Credits not used within their validity period are forfeited and cannot be refunded, reinstated, or credited.

‍4.5 Checking Your Expiry Date.
Your current balance and its expiry date are shown in your account dashboard at any time.

5. Refunds and Cancellation

‍5.1 Refunds.
Purchases of credits and subscriptions are generally final. Refunds are not provided for expired credits. RemoteGenies may issue a refund at its discretion, and any published refund policy applicable to unused credits will govern where it applies.

‍5.2 Cancellation.
You may cancel your plan at any time from your Billing dashboard. Cancellation takes effect at the end of the current billing cycle. You retain access to your credits for the remainder of their validity period.

6. Pricing Adjustments and Changes

RemoteGenies reserves the right to update or modify pricing, plans, and credit values at any time. Changes will be communicated to clients in advance by email or dashboard notification. Continued use of the Platform after such changes take effect constitutes acceptance. Changes will not retroactively alter the price or expiry of credits already purchased.

7. Governing Law

These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict of law provisions. Dispute resolution is governed by our Terms of Service.

8. Contact Information
For questions, billing support, or plan adjustments, please contact:
‍RemoteGenies, LLC
‍2901 E Greenway RdPhoenix, Arizona 85032USA

‍Billing: billing@remotegenies.com
‍General support: support@remotegenies.com

Terms of Service

Last Updated: August 5, 2026

‍‍PLEASE READ THE FOLLOWING TERMS OF SERVICE CAREFULLY. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MUST NOT ACCESS OR USE THE WEBSITE, PLATFORM, OR SERVICES OF REMOTEGENIES.

‍1. Introductory Provisions

‍1.1 Parties and Acceptance. These Terms of Service (the "Agreement") constitute a legally binding contract between RemoteGenies, LLC ("RemoteGenies," "we," "us," or "our") and any user ("User," "you," or "your") who accesses or uses the RemoteGenies website, platform, and related services (collectively, the "Service"). This Agreement applies to all Users, including Clients (individuals or entities posting tasks or projects) and Freelancers (also referred to as "Genies").BY ACCESSING OR USING THE SERVICE, OR BY CLICKING A BUTTON OR CHECKING A BOX INDICATING YOUR AGREEMENT, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE, YOU MAY NOT USE THE SERVICE.

‍1.2 Important Arbitration Notice.PLEASE READ THIS AGREEMENT CAREFULLY TO ENSURE THAT YOU UNDERSTAND EACH PROVISION. THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION PROVISION IN SECTION 10.2 (THE "ARBITRATION AGREEMENT") AND A CLASS ACTION AND JURY TRIAL WAIVER IN SECTION 10.3. UNLESS YOU OPT OUT PURSUANT TO THE INSTRUCTIONS IN SECTION 10.2, YOU AGREE TO THE EXCLUSIVE USE OF FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES BETWEEN YOU AND REMOTEGENIES. TO THE FULLEST EXTENT PERMITTED BY LAW, YOU EXPRESSLY WAIVE YOUR RIGHT TO SEEK RELIEF IN A COURT OF LAW AND TO HAVE A JURY TRIAL ON YOUR CLAIMS, AS WELL AS YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION OR PROCEEDING.

‍1.3 Relationship to Our Other Terms. This Agreement is the master agreement governing your use of the Service. The following documents are incorporated into this Agreement by reference:Privacy PolicyCookie PolicyAcceptable Use Policy (Terms of Use for All Users)Terms and Conditions for PricingPrepaid Services AgreementTerms of Use for ClientsTerms of Use for GeniesClient × Freelancer ContractWhere a conflict arises between this Agreement and one of the documents above, the more specific document governs on the subject it addresses. In particular: the Terms and Conditions for Pricing govern credits, plans, and expiry; the Client × Freelancer Contract governs ownership of task deliverables; and the Privacy Policy governs the handling of personal information. On all other matters, this Agreement governs.

‍1.4 Modification and Updates. RemoteGenies may amend or modify this Agreement at any time. In the event of material changes, we will provide notice by posting the revised Agreement on our website or by another communication method reasonably calculated to inform you. Your continued use of the Service after the effective date of any modifications indicates your consent to the revised Agreement.

‍1.5 No Legal Advice. Nothing contained in this Agreement or provided through the Service constitutes legal advice. You are solely responsible for determining any legal, tax, or regulatory requirements applicable to your activities and for obtaining advice from qualified counsel where necessary.

‍1.6 Accessibility. RemoteGenies endeavours to make its website and platform accessible to all users, including individuals with disabilities, and works toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and applicable law. If you have difficulty accessing or using the Service, please contact us at support@remotegenies.com.2. Definitions"Client": A User who posts tasks, assignments, projects, or other work requests on the platform for potential engagement with Freelancers.
‍"Freelancer" / "Genie": An individual or entity that offers freelance or contract services to Clients through the Service.
‍"Service Contract": Any contract or agreement between a Client and a Freelancer detailing the terms and conditions under which services will be performed.
‍"RemoteGenies Content": All text, graphics, logos, software, trademarks, and other proprietary materials provided by or through RemoteGenies.
‍"Credits": The prepaid platform currency used to pay for services. One credit is equal to one US dollar."Deliverables": Work created by a Freelancer for a Client in the course of a task.

3. The Service

‍3.1 Nature of the Service. RemoteGenies provides a platform that enables Clients to identify and hire Freelancers for various projects and tasks. RemoteGenies itself is not a party to the contracts formed between Clients and Freelancers, nor does it supervise, control, or direct the manner or means by which a Freelancer completes a project.

‍3.2 No Endorsement or Guarantee. RemoteGenies vets Freelancers before they are admitted to the platform but does not guarantee the qualifications, expertise, or suitability of any Freelancer or Client for a particular engagement. All Users are responsible for conducting any necessary due diligence before entering into a Service Contract.

‍3.3 Service Modifications. We reserve the right, at our sole discretion, to modify, suspend, or discontinue any part of the Service, to impose limits on certain features, or to restrict access to parts or all of the Service without prior notice or liability.

4. Account Registration and Security
‍
‍4.1 Eligibility. Use of the Service is void where prohibited. By registering for an account, you represent that you are at least 18 years of age (or older if required by applicable law), and that you have not been previously banned or removed by RemoteGenies without express written consent to re-register.

‍4.2 Account Registration. Users must create an account by providing accurate, up-to-date, and complete information. You agree to update your account details as necessary. Failure to provide accurate information may result in suspension or termination of your account.

‍4.3 Credentials and Security. You are solely responsible for maintaining the confidentiality of your username, password, and other login credentials. You agree to notify RemoteGenies immediately of any unauthorised use of your account. We disclaim any liability for losses arising from compromised credentials or unauthorised access.

‍4.4 Identity Verification. RemoteGenies may require additional information or documentation to verify your identity or conduct background checks. By providing such information, you authorise RemoteGenies to conduct these verifications. Failure to comply may result in restricted use or termination of your account.

5. User Roles and Relationships

‍5.1 Independent Contractor Status of Freelancers. Freelancers act as independent contractors and not as employees, agents, partners, or joint venturers of RemoteGenies. Freelancers retain the right to determine the manner and method by which they perform work for Clients.

‍5.2 Client–Freelancer Service Contracts. Each Client and Freelancer is responsible for the terms of their engagement. The Client × Freelancer Contract, which both parties accept before a task begins, sets out the default terms including ownership of Deliverables. RemoteGenies is not a party to these contracts and bears no liability for disputes arising from them.

‍5.3 Duties of Clients. Provide clear, detailed project descriptions and expectations; ensure the timely and accurate provision of payments and necessary resources to the Freelancer; and comply with all applicable laws in relation to the engagement of freelancers.5.4 Duties of Freelancers. Perform services with due care, skill, and professionalism in accordance with the applicable Service Contract; comply with all applicable laws regarding taxation, licensing, insurance, and the lawful conduct of freelance work; and promptly communicate any material changes or issues to the Client during the engagement.

6. Exclusive Use of the Platform and Non-Solicitation

‍6.1 Platform Exclusivity. You agree that for a period of two (2) years following the commencement of a Client–Freelancer relationship initiated on RemoteGenies, all payments for that work shall be processed exclusively through RemoteGenies. Any attempt to circumvent this provision may subject you to the buyout fee set out in the Terms of User Agreement or other legal remedies.

‍6.2 Prohibition on Direct Contact Prior to Contract. Clients and Freelancers shall not share direct contact information (such as personal email, phone number, or social media handles) before entering into a Service Contract through the platform's provided communication tools (for example, GenieChat).

‍6.3 Non-Solicitation. Neither Clients nor Freelancers shall solicit one another to enter into side arrangements or direct engagements outside the platform. Breach of this Section may result in immediate suspension or termination of your account.

7. Fees, Payments, and Taxes

‍7.1 Credits and Service Fees. Work on the platform is paid for using credits. One credit is equal to one US dollar. Credits are not equivalent to hours: each Freelancer sets their own hourly rate in credits. RemoteGenies retains a platform service fee from each completed task. Purchase, expiry, and rollover of credits are governed by the Terms and Conditions for Pricing. Any applicable fees will be disclosed prior to any commitment.

‍7.2 Payment Processing.‍Third-Party Providers. RemoteGenies uses Stripe as its payment processor. By using the Service, you agree to comply with Stripe's terms and conditions.
‍
‍Funds Held Pending Approval. Funds committed to a task are held by RemoteGenies and are not released to the Freelancer until the Client approves the work or the dispute resolution process determines the outcome.
‍Review Period. Completed tasks are subject to a review period of seven (7) calendar days. If the Client takes no action within that period, the task is automatically approved and funds are released.
‍Prohibited Off-Platform Payments. You must not circumvent RemoteGenies' payment systems.

‍7.3 Disputes and Refunds.‍Refunds. Payments are generally non-refundable once services are delivered, subject to any published refund policy and to RemoteGenies' discretion.
‍Dispute Resolution. Users must attempt in good faith to resolve any issues through RemoteGenies' dispute resolution tools prior to pursuing external remedies. A Client may raise a dispute within the seven (7) calendar day review period. Both parties will have the opportunity to present their position.
‍Mediation. RemoteGenies reserves the right, but not the obligation, to assist in resolving disputes; it bears no legal responsibility for the outcome.

‍7.4 Taxes. Freelancers are responsible for declaring and remitting any taxes on amounts earned through the platform. RemoteGenies does not withhold or pay any taxes on behalf of Freelancers.8. Prohibited ActivitiesUsers agree not to engage in, facilitate, or encourage any actions that:
‍Violate Laws: Engage in unlawful, harassing, fraudulent, or defamatory conduct.
‍Infringe Intellectual Property: Post or transmit content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights.
‍Introduce Malicious Code: Upload viruses, worms, or other destructive code.
‍Circumvent Security: Attempt to breach or disable any security feature of the Service.
‍Scrape or Harvest: Use automated systems to collect data or content from the Service without express written permission.
‍Misrepresent Identity: Impersonate any individual or entity, or falsely state or misrepresent your affiliation with a person or entity.
‍Disrupt the Service: Interfere with or disrupt the integrity or performance of the Service.The Acceptable Use Policy sets out prohibited conduct in full. A violation of this Section or of the Acceptable Use Policy may result in immediate account termination and potential civil or criminal liability.

9. Intellectual Property and User Content

‍9.1 Ownership of RemoteGenies Content. All software, code, text, graphics, images, trademarks, service marks, and other elements of the platform (collectively, "RemoteGenies Content") are owned or licensed by RemoteGenies. You may not modify, copy, distribute, or create derivative works from RemoteGenies Content without our express prior written consent.

‍9.2 User-Generated Content. By submitting, posting, or displaying content on or through the Service, you grant RemoteGenies a non-exclusive, worldwide, royalty-free licence to host, use, reproduce, and display such content in connection with the operation and promotion of the Service. You represent and warrant that you have the right to grant such a licence and that your content does not violate any laws or infringe the rights of any third party.This licence does not apply to Deliverables. Ownership of work created by a Freelancer for a Client is governed exclusively by the Client × Freelancer Contract.

‍9.3 DMCA Compliance. If you believe that your copyrighted work has been used on the Service in a manner that constitutes copyright infringement, please provide a notice in accordance with the Digital Millennium Copyright Act (DMCA) to support@remotegenies.com. We will respond to properly submitted notices and will terminate the accounts of repeat infringers.

10. Dispute Resolution

‍10.1 Internal Dispute Resolution. Users shall first seek to resolve disputes through good-faith communication and RemoteGenies' internal dispute resolution mechanisms before initiating formal legal action.

‍10.2 Mandatory Individual Arbitration Agreement. Unless you opt out by notifying us in writing at support@remotegenies.com within 30 days of first agreeing to these Terms, any dispute arising out of or related to this Agreement shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules.
‍Venue. Arbitration shall be conducted in Maricopa County, Arizona, or remotely, unless otherwise mutually agreed.
‍Individual Basis. The parties shall not consolidate or include any dispute as part of a class or representative proceeding.

‍10.3 Class Action and Jury Trial Waiver. To the maximum extent permitted by law, each party irrevocably waives all rights to trial by jury and agrees that no class, collective, private attorney general, or representative action may be asserted. In the event this waiver is deemed unenforceable, the entirety of the arbitration clause shall be null and void.

‍10.4 Governing Law. This Agreement and any related dispute shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to conflict-of-law principles.

11. Disclaimers and No Warranty

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," AND REMOTEGENIES DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.RemoteGenies does not warrant that the Service will be uninterrupted, secure, or error-free; that any content or information obtained through the Service is accurate or reliable; or that the Service will meet your expectations or requirements. All use is at your own risk.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, REMOTEGENIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING LOST PROFITS, REVENUE, OR DATA, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT REMOTEGENIES HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.IF ANY LIABILITY IS FOUND DESPITE THE FOREGOING LIMITATION, REMOTEGENIES' TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT PAID BY YOU TO REMOTEGENIES IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

13. Termination and Survival

‍13.1 Termination by User. You may terminate your account at any time by following the instructions provided on the platform or by contacting support@remotegenies.com. Such termination shall not relieve you of any obligations to pay fees accrued prior to the effective date of termination.

‍13.2 Termination or Suspension by RemoteGenies. RemoteGenies may suspend, limit, or terminate your account and your access to the Service for breach of this Agreement, breach of the Acceptable Use Policy, or violation of applicable law. RemoteGenies will endeavour to provide notice where feasible.

‍13.3 Effect on Balances. Termination does not extinguish amounts already earned by a Freelancer for completed and undisputed tasks, or credits already purchased by a Client, except where withheld in connection with fraud, a dispute, or a policy violation. These are governed by the Terms of Use for Genies and the Terms and Conditions for Pricing respectively.

‍13.4 Survival. All provisions of this Agreement that by their nature should survive termination (including confidentiality, dispute resolution, indemnification, and limitation of liability) shall remain in full force and effect.

14. Confidentiality

Users may receive confidential or proprietary information during the course of engaging in a project or contract. Both Clients and Freelancers agree to maintain the confidentiality of such information and to use it only as necessary to perform under their Service Contract or otherwise as required by law.

15. Privacy and Data Protection

RemoteGenies handles personal information in accordance with its Privacy Policy, which is incorporated by reference into this Agreement. By using the Service, you consent to the collection, use, and disclosure of your personal information as outlined therein.

16. Miscellaneous Provisions

‍16.1 Entire Agreement. This Agreement, together with the documents incorporated by reference in Section 1.3, constitutes the entire understanding between you and RemoteGenies with respect to the subject matter and supersedes all prior or contemporaneous communications. Section 1.3 governs the order of precedence among those documents.

‍16.2 Severability. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain valid and enforceable to the maximum extent permissible.

‍16.3 Waiver. No waiver by RemoteGenies of any breach or default shall be deemed a waiver of any preceding or subsequent breach or default.

‍16.4 Assignment. You may not assign or transfer this Agreement, in whole or in part, without the prior written consent of RemoteGenies. We may assign or transfer this Agreement without restriction.

‍16.5 Force Majeure. Neither party shall be liable for any delay or failure to perform arising from causes beyond its reasonable control, including acts of God, war, terrorism, strikes, power outages, or governmental actions.

‍16.6 Notices. All notices or other communications required or permitted under this Agreement will be in writing and delivered via email to the address listed in your account profile or by posting on the RemoteGenies website. You are responsible for updating your contact details.

‍16.7 California Residents. Pursuant to California Civil Code §1789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

‍16.8 Headings. Section headings are provided for convenience only and shall not affect the interpretation of this Agreement.

17. Contact Information

If you have any questions, complaints, or claims with respect to this Agreement or the RemoteGenies Service, please contact us at:
‍RemoteGenies, LLC 2901 E Greenway Rd Phoenix, Arizona 85032 USA
‍Email: support@remotegenies.com
‍Website: https://www.remotegenies.com

‍18. Acknowledgment

YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS AGREEMENT, AND THAT YOU AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS. YOUR CONTINUED ACCESS TO OR USE OF THE SERVICE CONSTITUTES YOUR CONSENT TO BE BOUND BY THIS AGREEMENT.

Terms of User Agreement

Updated: August 5, 2026

‍Welcome to the online platform and services provided by RemoteGenies, LLC ("RemoteGenies," "we," or "us").
‍
This page outlines the terms and conditions governing your use of our online services and the website associated with our Service (collectively, the "Service").
‍
By accessing or using the Service, or by clicking a button or checking a box indicating your agreement, you signify that you have read, understood, and agree to be bound by this Terms of User Agreement (this "Agreement"), regardless of whether you are a registered user of our Service.

Users of our Service must also agree to our Acceptable Use Policy. RemoteGenies reserves the right to modify these terms and will provide notice of any changes as described below. This Agreement applies to all visitors, users, and others who access the Service ("Users").

RemoteGenies aims to make its website and mobile app accessible to all individuals, and works toward conformance with the Web Content Accessibility Guidelines (WCAG)
2.1 Level AA published by the World Wide Web Consortium, as well as applicable law. If you encounter any difficulty accessing our website or mobile app, please contact us at support@remotegenies.com.

‍PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT CONTAINS A MANDATORY INDIVIDUAL ARBITRATION PROVISION IN SECTION 10.2 AND A CLASS ACTION AND JURY TRIAL WAIVER IN SECTION 10.3. SECTION 10.4 EXPLAINS HOW YOU MAY OPT OUT OF ARBITRATION.

‍1. Our Service
‍
RemoteGenies, LLC provides a freelance marketplace platform connecting clients with Genies (freelancers) primarily based in the Philippines for task-based, project-based, or short-term engagements ("Requests"). Tasks may be assigned a Project Coordinator to support accountability and quality control.

‍1.1 Eligibility. You must be at least 18 years old to use the Service. You must be able to enter into a legally binding agreement and comply with applicable laws. Certain Requests may carry higher age requirements where required by law or by the nature of the work. RemoteGenies may request identity verification at any time and may suspend or terminate any account that does not meet these requirements.

‍1.2 Limited License. You are granted a limited, non-exclusive, non-transferable, and revocable license to use the Service. RemoteGenies reserves all rights not expressly granted.

‍1.3 User Accounts. You must maintain accurate information and keep your credentials secure. By providing your email, you consent to receiving Service-related communications. Promotional communications are sent only with your consent, and you may opt out at any time using the unsubscribe link in our emails or by contacting support@remotegenies.com.

‍1.4 Service Rules. You agree not to misuse the platform, including spamming, uploading viruses, circumventing access controls, or misrepresenting your identity.

‍1.5 Changes to the Service. We may change or discontinue features or access without prior notice.

‍1.6 Disputes with Other Users. You are solely responsible for interactions with other Users. RemoteGenies may, but is not obligated to, monitor disputes.

‍1.7 Service Contracts. Clients and Genies are responsible for defining their Service Contract terms. RemoteGenies is not a party to these agreements. Users may adopt optional Service Contract terms provided by RemoteGenies.

‍1.8 Exclusive Use for Payments. Clients and Genies agree to use RemoteGenies as the sole method for payments originating through the platform for a period of two (2) years. Off-platform transactions may result in a fee, as described in Section 3.7.

‍1.9 Communication Through the Platform. All communication prior to a contract must occur through GenieChat. Sharing contact details outside the platform is prohibited.

‍1.10 XP Points and Task Completion. Genies earn XP points based on successful task completion, communication, and platform engagement. Completed tasks are subject to a 7-day review period. If no dispute is filed within this window, the task is considered complete and funds are released to the Genie.

2. Our Proprietary Rights
‍
All platform content and intellectual property belong to RemoteGenies or its licensors. Users may not reproduce, distribute, or modify content without permission.

3. Paid Services

‍3.1 Credit-Based Pricing. RemoteGenies uses a credit-based system. One credit is equal to one US dollar. Each Genie sets their hourly rate in credits. Clients may set a budget, but final pricing is based on the agreed hours and the Genie's rate. Credits are not equivalent to hours. Full details are set out in our Terms and Conditions for Pricing.

‍3.2 Billing Policies. Fees for paid services are subject to our Terms and Conditions for Pricing. We may update pricing at any time, with advance notice as described in that document.

‍3.3 Refunds. RemoteGenies generally does not offer refunds, though it reserves the right to do so at its discretion. Refund terms for credits and subscriptions are set out in the Terms and Conditions for Pricing.

‍3.4 Relationship with RemoteGenies. RemoteGenies is a platform provider and is not a party to any contract between Clients and Genies.

‍3.5 Taxes and Benefits. Genies are responsible for their own taxes, benefits, and compliance with applicable regulations.

‍3.6 Feedback and User Content. User feedback is posted at your own risk. RemoteGenies is not liable for user-posted content.

‍3.7 Direct Hiring and Buyout. Clients may not hire Genies outside the platform without written consent. Where RemoteGenies consents to a direct hire, a buyout fee of $3,000 per Genie applies.

‍3.8 Subscription Renewals. Monthly plans renew automatically until cancelled. Annual plans are billed upfront for the term and do not renew automatically unless you choose to renew. You may cancel at any time from your Billing dashboard; cancellation takes effect at the end of the current billing period. Where a free trial is offered, its duration and terms will be stated at the point of signup.

‍3.9 Payment Information. Users must provide accurate billing information and are responsible for taxes and payment obligations.

‍3.10 California Residents. Under California Civil Code §1789.3, California users are entitled to the following consumer rights notice: you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing or by telephone.

4. No Professional Advice

The Service does not constitute legal, medical, financial, or professional advice.

5. Security
‍
We take steps to protect your data but cannot guarantee absolute security. Our handling of personal information is described in our Privacy Policy.

6. Third-Party Links
‍
RemoteGenies is not responsible for third-party content or websites linked through the platform.

7. Indemnity

‍You agree to indemnify RemoteGenies from any claims arising from your use of the platform or violation of these terms.8. No WarrantyThe Service is provided "as is." RemoteGenies disclaims all warranties, express or implied.9. Limitation of LiabilityRemoteGenies' liability is limited to the amount you paid for the Service or $100, whichever is greater. We are not liable for indirect or consequential damages.

10. General

‍10.1 Governing Law. This Agreement is governed by the laws of the State of Arizona, without regard to its conflict of law provisions. Subject to Section 10.2, the state and federal courts located in Maricopa County, Arizona shall have exclusive jurisdiction over any dispute not subject to arbitration.

‍10.2 Arbitration. Except as provided in Section 10.4, disputes shall be resolved through binding individual arbitration administered by the American Arbitration Association under its applicable rules. Arbitration shall take place in Maricopa County, Arizona, or remotely by agreement of the parties.

‍10.3 Class Action and Jury Trial Waiver. No class actions, collective actions, or jury trials are permitted.

‍10.4 Right to Opt Out of Arbitration. You may opt out of the arbitration provision in Section 10.2 and the waiver in Section 10.3 by sending written notice to support@remotegenies.com within thirty (30) days of first accepting this Agreement. Your notice must include your name and the email address associated with your account. Opting out will not affect any other part of this Agreement.

‍10.5 Severability. If any term is invalid, the remaining terms remain in effect.

‍10.6 Entire Agreement. This document, along with incorporated policies, forms the complete agreement.

‍10.7 Notices. Official notices should be sent via registered mail to the address below, or to support@remotegenies.com.

‍10.8 Waiver. Failure to enforce a provision does not waive our right to enforce it later.

‍10.9 Assignment. You may not transfer this Agreement without consent. RemoteGenies may assign it freely.

‍10.10 Social Impact. RemoteGenies supports education in the Philippines through the GenieScholar program.11. Contact Information

‍RemoteGenies, LLC 2901 E Greenway Rd Phoenix, Arizona 85032 USA
‍Email: support@remotegenies.com

‍By using RemoteGenies, you confirm your agreement to these Terms and our Privacy Policy. If you do not agree, do not use the Service.

Privacy Disclaimer and Terms & Conditions for SMS and Email Notifications

Privacy Disclaimer

‍By registering on RemoteGenies, you agree to receive SMS and email notifications regarding your account, tasks, and other platform activities. RemoteGenies respects your privacy and ensures all communication complies with applicable data protection laws. Your contact information will never be shared or sold to third parties without your consent.

‍SMS Notifications
‍You will receive SMS notifications for specific updates to keep you informed in real-time:
‍For Genies:Bid AcceptedTask CompletedBid Invitation
‍For Clients:Task In ProgressTask CompletedNew Bidding from Genies

‍Unsubscribe from SMS Notifications:
If you wish to stop receiving SMS notifications, reply with STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT at any time.

‍Email Notifications All important updates regarding your tasks, account status, and platform activities will be sent via email. These notifications include, but are not limited to, task progress updates, account changes, and general announcements.

‍Manage Email Notifications:
You can toggle email notifications on or off through your profile settings under the Notification Preferences section.

‍Terms & Conditions
‍
1. By enabling notifications, you agree to receive communication via SMS and email.
2. You can manage your notification preferences in the User Settings or unsubscribe from SMS as described above.
3. SMS and email notifications are provided for convenience; however, the platform will not be held responsible for delays or delivery issues beyond our control.
4. Misuse or unauthorized sharing of notifications is prohibited and may result in account suspension or termination.
5. For questions or assistance with notifications, please contact our support team.

By proceeding with registration or adjusting your user settings, you acknowledge and agree to these terms.

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