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General FAQ's

RemoteGenies General FAQ

Welcome to RemoteGenies, the all-in-one platform connecting skilled Filipino freelancers (“Genies”) with global clients who need remote support.
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Whether you’re here to hire or to work, this FAQ covers everything you need to know before getting started.

What is RemoteGenies?

RemoteGenies is a talent platform that connects businesses with pre-vetted Filipino freelancers (Genies) for on-demand, project-based, or long-term work. Clients post tasks, Genies deliver results, all managed securely through our platform.

Who are the “Genies”?

Genies are highly skilled Filipino professionals — from virtual assistants and marketers to designers, writers, developers, and more. Each Genie passes our screening and assessment process to ensure skill, reliability, and professionalism.

Who can use RemoteGenies?

‍Clients — individuals, startups, or companies needing remote help.
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Freelancers (Genies) —  Filipino professionals residing in the Philippines. We work exclusively with Filipino talent, so you'll need to be a Filipino citizen currently living in the Philippines to join as a Genie.

Is RemoteGenies available worldwide?

Clients can hire from anywhere in the world.
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Genies are Filipino professionals based in the Philippines — we're not currently accepting freelancers from other countries, or Filipino citizens living abroad.
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General FAQ's

Getting Started

How does RemoteGenies work?

1. Sign up for free. Create your profile. Clients describe what they need; Genies showcase their skills.
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2. Post or browse tasks. Clients post what they need and review interested Genies; Genies find tasks that match their skills.
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3. Collaborate and complete work. All communication and file sharing happen within the platform.
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4. Approve and pay. Clients approve completed work; Genies receive payouts.

Is RemoteGenies free to join?

Yes. Signing up and browsing are free for both clients and freelancers. You only pay when you start working on or approve a task.

New clients also receive $20 in free credits on signup, so you can try the platform before committing to a larger purchase.

What kinds of projects are supported?

RemoteGenies supports a wide range of remote-friendly work:
✅ Admin & Executive Assistance
✅ Marketing & Social Media
✅ Writing, Content & SEO
✅ Graphic & Web Design
✅ Software & IT Support
✅ Customer Service
✅ Bookkeeping & Data Management
✅ …and much more.

If your task can be done remotely, there’s likely a Genie who can handle it.
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Billing & Credits

Payments

What are credits?

Credits are the currency used to pay for work on RemoteGenies. One credit equals one US dollar, so what you see is what you pay.

How does payment work?

1. Clients pre-fund the agreed amount into a secure escrow.
2. The Genie completes the task and submits it for review.
3. The client approves the work, and payment is released to the Genie's wallet.

This ensures both sides are protected.

Are payments secure?

Yes. Your funds remain in escrow until the work is approved, and RemoteGenies never shares payment details with freelancers or third parties.

Do credits expire?

Pay-As-You-Go: credits are valid for 30 days from your most recent purchase. Your balance has a single expiry date, so when you top up, your new credits are added to what's left and the whole balance takes a fresh 30 days.

Monthly plans: unused credits roll over for up to 4 months.
Yearly plans: unused credits roll over for up to 6 months.

Once the rollover window passes, unused credits are removed from your balance.

Visit our pricing page for more details.
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Platform Security

Safety, Trust
& Support

How does RemoteGenies ensure quality and reliability?

We pre-screen all Genies before onboarding, verifying skills, experience, and communication abilities. Clients can also view Genie profiles and reviews before hiring.

What if something goes wrong?

RemoteGenies has a dispute resolution process. If the work doesn't meet expectations, you can request revisions or open a dispute within 7 days of task completion.

Our support team reviews both sides and helps resolve the issue fairly. If a dispute is valid, escrow funds can be refunded or the task reassigned.

Is my data protected?

Yes. RemoteGenies follows strict data protection practices — see our Privacy Policy for details. Communications and payments happen inside the secure RemoteGenies platform, and both clients and Genies agree to confidentiality and non-disclosure under our platform policies.

Your personal data is never sold or shared without consent.
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Client Guide

For Clients

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Why hire through RemoteGenies?

Fast — post a task and get qualified matches quickly.
‍Reliable — vetted freelancers only.
‍Transparent — secure payments and clear pricing.
‍Scalable — work with multiple Genies as your business grows.
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Can I interview or meet a Genie before hiring?

Yes. You can message and interview Genies through GenieChat before committing to a task.
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Genie Guide

For Freelancers (Genies)

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How do I become a Genie?

1. Sign up as a Genie.
2. Complete your profile and skill assessments.
3. Once approved, browse open tasks and submit bids — clients will also invite you to tasks that match your skills.
4. Communicate with clients, complete tasks, and earn payouts.
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How are Genies paid?

Genies receive 70% of the task's total payment, transferred to their wallet after the 7-day review period. Earnings are calculated in USD and paid out in Philippine pesos via Wise, to a bank account or e-wallet. Payments are processed on RemoteGenies' payout schedule after verification.
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Are there fees for freelancers?

No signup fees. RemoteGenies takes a 30% service fee per completed task to cover platform operations and support.
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Need Assistance?

Platform & Policies

Can I work with someone outside the platform?

No. For your safety and to maintain accountability, all payments and collaborations that originate on RemoteGenies must stay on the platform for at least two (2) years.

Is RemoteGenies available worldwide?

Yes. Anyone can hire or work through RemoteGenies. Genies are primarily based in the Philippines, serving clients globally.

How can I contact support?

Email: support@remotegenies.com
‍In-app support widget on your dashboard
‍Help Center: help.remotegenies.co for step-by-step guides

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