General FAQ's

RemoteGenies General FAQ

Welcome to RemoteGenies, the all-in-one platform connecting skilled Filipino freelancers (“Genies”) with global clients who need remote support.
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Whether you’re here to hire or to work, this FAQ covers everything you need to know before getting started.

What is RemoteGenies?

RemoteGenies is a talent platform that connects businesses with pre-vetted Filipino freelancers (Genies) for on-demand, project-based, or long-term work. Clients post tasks, Genies deliver results, all managed securely through our platform.

Who are the “Genies”?

Genies are highly skilled Filipino professionals, from virtual assistants and marketers to designers, writers, developers, and more. Each Genie passes our screening and assessment process to ensure skill, reliability, and professionalism.

Who can use RemoteGenies?

Anyone!🎉
‍Clients — individuals, startups, or companies needing remote help.
‍Freelancers (Genies) — skilled professionals looking for flexible, paid remote work opportunities.

General FAQ's

Getting Started

How does RemoteGenies work?

1Sign up for free.Create your profile. (Clients describe what they need; Genies showcase their skills.)
2. Post or browse tasks.Get matched or apply. Clients receive Genie proposals; Genies find tasks they like.
3. Collaborate & complete work. All communication and file sharing happen within the platform.
4. Approve & pay. Clients approve completed work; Genies receive payouts.

Is RemoteGenies free to join?

Yes! Signing up and browsing are 100% free for both clients and freelancers. You only pay when you start working on or approve a task.

What kinds of projects are supported?

RemoteGenies supports a wide range of remote-friendly work:
✅ Admin & Executive Assistance
✅ Marketing & Social Media
✅ Writing, Content & SEO
✅ Graphic & Web Design
✅ Software & IT Support
✅ Customer Service
✅ Bookkeeping & Data Management
✅ …and much more.

If your task can be done remotely, there’s likely a Genie who can handle it.

Billing & Credits

Payments & Wishcoins

What are Wishcoins?

Wishcoins are RemoteGenies’ in-platform credits used to pay for Genie services. Clients buy Wishcoins using Stripe and use them to pay for tasks; Genies are paid out in USD.

How does payment work?

1. Clients pre-fund the agreed amount (Wishcoins) into a secure escrow.
2. The Genie completes the task and submits for review.
3. The client approves the work, and payment is released to the Genie’s wallet.

This ensures both sides are protected.

Are payments secure?

Yes. All payments are processed through Stripe, and your funds remain in escrow until the work is approved. RemoteGenies never shares payment details with freelancers or third parties.

Do Wishcoins expire?

Pay-As-You-Go Wishcoins are valid for 30 days, while subscription plans (Advanced or Top-Tier) offer longer rollover periods (up to 6 months).

Platform Security

Safety, Trust
& Support

How does RemoteGenies ensure quality and reliability?

We pre-screen all Genies before onboarding, verifying skills, experience, and communication abilities. Clients can also view Genie reviews and portfolios before hiring.

What if something goes wrong?

RemoteGenies has a Dispute Resolution Process — if either side is unhappy with the outcome, our support team mediates to find a fair solution.

Is my data protected?

Absolutely. RemoteGenies follows strict (see our Privacy Policy). Your personal data is never sold or shared without consent.

Client Guide

For Clients

Why hire through RemoteGenies?

Because it’s:
✅ Fast — post a task and get qualified matches quickly.
✅ Reliable — vetted freelancers only.
✅ Transparent — secure payments, clear pricing, and live time tracking.
✅ Scalable — work with multiple Genies as your business grows.

Can I interview or meet a Genie before hiring?

Yes! You can message, schedule a call, or conduct a short interview through our platform tools before committing.

Genie Guide

For Freelancers (Genies)

How do I become a Genie?

1. Sign up as a Genie.
2.Complete your profile and skill assessments.
3. Start bidding on or accepting tasks that match your skills.
4. Communicate with clients, complete tasks, and earn payouts.

How are Genies paid?

Genies receive 70% of the task’s total payment, transferred to their wallet after the 7-day review period. Payments are processed on RemoteGenies’ payout schedule after verification.

Are there fees for freelancers?

No signup fees. RemoteGenies only takes a 30% service fee per completed task to cover platform operations and support.

Need Assistance?

Platform & Policies

Can I work with someone outside the platform?

No — for your safety and to maintain accountability, all payments and collaborations that originate on RemoteGenies must stay on the platform for at least two (2) years.

Is RemoteGenies available worldwide?

Yes. Anyone can hire or work through RemoteGenies, but Genies are primarily based in the Philippines, serving clients globally.

How can I contact support?

Email us at support@remotegenies.com or use the Help widget on your dashboard. Our support team is available Monday–Friday, 9 AM–6 PM (PH time).

Not seeing your question here?

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