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FAQ For Freelancers ("Genies")

Before You Join RemoteGenies

About RemoteGenies
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Applying & Getting Approved
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Getting Work
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Payments & Payouts
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Working on the Platform
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What is RemoteGenies?
RemoteGenies is a freelance platform that connects pre-vetted virtual assistants and skilled professionals ("Genies") with global clients for task-based, project-based, or long-term engagements. The platform is built to simplify freelance work while ensuring fair pay, verified clients, and consistent opportunities for Filipino freelancers.
Why should I join RemoteGenies instead of other freelance platforms?
RemoteGenies is a curated, pre-vetted network — not a generic job marketplace. Clients invite you to tasks that match your skills, and you can also browse open tasks and bid on the ones you want. Rates are set fairly based on your experience rather than driven down by underbidding, and every client is verified before they can post. You also get a dedicated project coordinator on every task and secure escrow payments.

Sign up as a Genie today!
Who can join RemoteGenies?
RemoteGenies works exclusively with Filipino freelancers residing in the Philippines. To join as a Genie you must be a Filipino citizen and currently living in the Philippines — both apply, and meeting only one isn't enough.

We're not currently accepting applications from freelancers of other nationalities, or from Filipino citizens based outside the Philippines.

You'll also need to be of legal working age, have relevant skills in one of our supported fields, and be able to communicate professionally in English.
Will RemoteGenies expand to other countries?
This reflects how RemoteGenies operates today. We have no announced plans or timeline to expand beyond the Philippines. If that changes, we'll update this page.
What kind of freelancers or skillsets does RemoteGenies accept?
RemoteGenies accepts Genies in a wide range of fields, including:
✅ Virtual assistance & admin support
✅ Digital marketing & SEO
✅ Graphic design & video editing
✅ Web & software development
✅ Research, writing & data entry
✅ Customer service, accounting, and project management
✅ and many more! (See the official Expertise Directory for the full list.)
Do I need prior freelance experience to join?
Not always. RemoteGenies values proven expertise and professionalism over platform experience. Many Genies came from corporate or full-time backgrounds before transitioning to freelancing.
How does the pre-vetting process work?
After signing up, you go through three stages:
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‍1. Profile creation — personal info, location, and skill categories.
‍2. Skill assessment or interview — testing your capabilities and English communication.
‍3. Internal review — our team evaluates your results, background, and experience.

Once approved, your Genie profile becomes visible to clients and eligible for task invitations.
What do I need on my profile before I can be matched?
A complete profile gets you seen. Before clients can properly evaluate you, make sure you've added:
✅ A professional bio
✅ Your work experienceYour skills and skillsets
✅ A short intro video
✅ Certificates are optional but help you stand out.

Profiles missing any of the required items are far less likely to receive invitations.
How long does the application and approval process take?
Typically 24-48 hours, depending on your skill test completion and profile verification.
Why was my application declined? Can I reapply?
Applications may be declined if:
1. Your skills didn't match current client demand, or
2. Your assessment score didn't meet the qualification threshold

You can reapply at any time. There is no waiting period. You may retake assessments immediately after improving your profile or skill test performance.
How does the pre-vetting process benefit me?
Clients prefer pre-screened talent. Being pre-vetted increases your credibility and ensures only qualified Genies receive paid opportunities — you're not competing with unverified applicants.
How can I increase my chances of getting accepted?
1. Complete your profile 100% — include a professional photo, intro video, and detailed work experience
2. Take all required assessments
3. Highlight specialized tools or certifications
4. Show consistency, professionalism, and reliability during onboarding
Is it free to join RemoteGenies?
Yes. Applying and creating a profile is free. RemoteGenies deducts a 30% platform service fee from each completed and approved project payment.
How are Genies matched with tasks?
Clients invite Genies to bid on their tasks, based on skill match and profile strength. Our operations team also helps pair Genies with suitable tasks. You'll be notified when you're invited — there's no job board to monitor.
How does bidding work?
Whether you were invited to a task or found it yourself, you submit a proposal that includes your estimated hours for the work and a short explanation of why you're the right Genie for it.
How are my rates determined?
Rates are set by RemoteGenies based on:
1. Your work experience and background
2. Your specific skillset and role
3. The current market rate for your field and expertise level

Your hourly rate is fixed by your tier and skillset — what you estimate when bidding is the number of hours the task will take, not the rate itself. This keeps pay consistent and fair rather than pushing Genies to undercut each other.
How often do Genies get tasks or projects?
It depends on your skills, reliability, and profile performance. Highly rated and active Genies receive more frequent invitations and repeat work from satisfied clients. Keeping your availability current and your profile complete makes a real difference.
Can I work part-time or full-time on the platform?
Yes. RemoteGenies supports part-time, full-time, and flexible engagements depending on your availability and performance.
Can I work on more than one task at a time?
Task capacity depends on your account status and current workload. Check your dashboard to see what you're eligible to take on, and keep your availability updated so you're only invited to work you can actually deliver.
Can clients rehire me directly for new tasks?
Yes. Clients can reinvite or directly assign you to new projects through the platform. Direct rehiring is encouraged, as long as all work remains on-platform.
What is the platform service fee?
RemoteGenies retains a 30% service fee per completed task. You receive 70% of the total client payment directly into your Genie Wallet after approval.
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The platform fee covers:
1. Secure payment processing and escrow protection
2. Access to verified, pre-vetted clients
3. Administrative and operational support
4. Dispute resolution and payout management
5. Continuous platform maintenance and marketing
How do payments and payouts work?
1. Client payments go into escrow while a task is ongoing.
2. After the client's 7-day review period, funds are released to your Genie Wallet.
3. You can then request a payout, which is processed through the platform's verified payout system (after ID verification and approval).
How do I get paid?
Your earnings are calculated in USD and paid out in Philippine pesos. Payouts are processed through Wise to your verified bank account or e-wallet, including GCash and Maya, converted at the exchange rate at the time of payout. You'll need to complete identity verification before your first payout.
What happens if a client disputes my work?
Clients have 7 days after task completion to raise a dispute. If they do, the funds stay in escrow while our support team reviews both sides. You'll be asked for your account of the work, and your project coordinator will help resolve it fairly.
How does RemoteGenies ensure client legitimacy and fair pay?
All clients are verified before posting tasks. Payments are secured via Stripe escrow and only released after task approval, ensuring Genies are paid fairly and on time.
Can I work with a client outside the platform?
No. Taking a client you met on RemoteGenies off-platform breaches our terms and can result in account suspension and loss of pending earnings. If a client wants a longer-term or direct arrangement, tell your project coordinator — there's a proper route for it.
What does my project coordinator do?
Your project coordinator is your point of contact throughout a task. They help with client communication, keep the task on track, step in when something goes wrong, and handle disputes if they come up.
How do I close my account?
You can request account closure from your account settings or by contacting support.
How do I contact support?
You can:
📧 Email support@remotegenies.com
💬 Chat with our team via the in-app support widget
👉 Or visit our Help Center at help.remotegenies.co for step-by-step guides

Ready to start your journey with RemoteGenies?

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